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Registration Questions

You only need three things to register: an active mobile number or email address, a strong password, and you must be at least 18 years old. Your National ID is only required later during KYC verification, not at registration.
Registration is completely free and takes only 2 minutes.

You must be at least 18 years old to register with 1xbetaffiliates. We verify age, and any account found to belong to someone under 18 will be closed. This is both a legal requirement and part of responsible gaming.

No, each person may only register one account. Attempting to open multiple accounts may result in all accounts being permanently closed and funds being forfeited. For more details, please visit our Terms & Conditions read more.

Wait 2–3 minutes first. If the code still hasn't arrived, click the "Resend" button. Double-check that you entered the correct number. If you're experiencing mobile network issues, try switching to WiFi. If the problem continues, try registering with your email address instead.

KYC is not required immediately after registration. However, you must complete KYC using your National ID or passport before making your first withdrawal. This is for your own protection, and verification is typically completed within 24 hours.

To temporarily or permanently close your account, contact support or use the self-exclusion tool. If you have a remaining balance, withdraw it before closing. For more details, Responsible Gaming Visit the page.

There is a "Promo Code" field at the end of the registration form. Enter your code there and complete the registration. No promo code? You'll still receive the welcome bonus — no code required.

After logging in, you can update certain details in your profile settings. However, your name and date of birth generally cannot be changed once KYC is completed. If you're having trouble updating your information, please contact support.
Login Questions

On the login page, Click the "Forgot Password?" link. Enter your registered mobile number or email address and a recovery link will be sent to you. Set your new password within 5 minutes.

Entering the wrong password repeatedly will temporarily lock your account for 30 minutes. Try again after that period. If your account has been fully suspended, please contact support to find out why and to resolve the issue.

Yes, you can be logged in on up to 3 devices simultaneously. For your security, logging in from an unrecognized device will require OTP verification. You can view and terminate active sessions anytime from Account Settings.

After logging in, go to Profile > Security Settings. Enable "Two-Factor Authentication" and verify your mobile number. From that point on, every login will require both your password and an OTP.

Yes, it is completely secure. Google and Facebook OAuth are used solely for identity verification — we never have access to your social media password.

For security purposes, you will be automatically logged out after a period of inactivity. Enabling the "Remember Me" option will reduce how often this happens. If you are being logged out for any other reason, please contact support.
Deposit Questions

After logging in, go to your Wallet and click the "Deposit" button. Select your preferred payment method (Mobile Pay/Nagad/Rocket/Bank), enter the amount, and follow the on-screen instructions. Deposits via Mobile Pay and Nagad are credited instantly.

The minimum deposit amount is ৳500, and this limit applies across all payment methods. To qualify for the welcome bonus, your first deposit must be at least ৳500.

Deposits are currently supported via Mobile Pay, Nagad, Rocket, all Bangladeshi bank transfers, Visa/Mastercard, and cryptocurrency (Bitcoin, USDT). Mobile banking methods are the fastest.
Deposits via Mobile Pay and Nagad are instant — typically processed within 5 seconds.

Mobile Pay, Nagad & Rocket: typically instant (2–5 minutes). Bank transfer: 1–3 banking days. Crypto: 10–60 minutes depending on the network. If it takes longer than 30 minutes, please notify support.

1xbetaffiliates does not charge any deposit fees. However, your payment provider (Mobile Pay, your bank, etc.) may apply their own transaction fees, which are subject to their own policies.

The maximum daily deposit limit varies by payment method. As part of responsible gaming, you can also set your own personal deposit limit. For more details, Responsible Gaming Visit the page.

First, wait 15–20 minutes, as processing can occasionally be delayed. If the issue persists, contact support with your transaction ID or a screenshot. Most cases are resolved within 24 hours.

Yes, crypto deposits are completely secure. Bitcoin, Ethereum, and USDT (TRC20/ERC20) are all supported. Send your funds to the wallet address shown in the deposit window, making sure to use the correct network. Sending to the wrong network may result in unrecoverable funds.
Withdrawal FAQs

After logging in, go to your wallet and click the "Withdraw" button. Select your payment method and enter the amount. With a completed KYC, withdrawals are typically processed within 24 hours. Mobile Pay and Nagad are the fastest options.

Mobile Pay/Nagad: 1–6 hours (if KYC is complete). Bank Transfer: 1–3 banking days. Crypto: 1–24 hours. Your first withdrawal may take a little longer due to KYC verification.

The minimum withdrawal amount is ৳500. This limit may be slightly higher for bank transfers. To withdraw bonus funds, the applicable wagering requirements must be met first.

If your withdrawal is taking longer than the standard processing time, contact support with your withdrawal ID and request date. If your KYC is not yet complete, please complete it first.

Yes, a pending withdrawal request can be cancelled from your wallet before it is processed. However, once it has been marked as "Approved," cancellation is no longer possible. The funds will be returned to your wallet upon cancellation.

1xbetaffiliates does not charge any fees on withdrawals. However, your payment provider may apply their own charges. All tax obligations are entirely your responsibility and are governed by the tax laws of your country.

Your daily withdrawal limit depends on your account's VIP level. Standard accounts have a daily maximum of ৳50,000. VIP members can withdraw higher amounts. Contact support for more details.
Bonus Questions

Register Once completed, a 100% bonus will be automatically credited on your first deposit — up to ৳5,000. A minimum deposit of ৳500 is required.
Bonuses are valid for 30 days. Any unused bonus balance will be forfeited once the validity period expires.

The bonus wagering requirement is 35x — meaning you must wager 35 times the total bonus amount. For example, a ৳1,000 bonus requires ৳35,000 in wagers before the bonus balance becomes withdrawable. The maximum withdrawal from a bonus is ৳25,000.

Every Monday, a cashback of 10% of the previous week's net losses is automatically credited to your account — no manual claim required. The wagering requirement on cashback is just 1x.

Free spins will appear automatically in the designated slot games. Once the game is open, click the "Bonus Spins" option. Winnings from each free spin are credited to your bonus wallet and can be withdrawn after meeting the specified wagering requirements.

Yes, active members are eligible for a 30% reload bonus every week. To claim it, you must wager a specified amount and click the "Activate Bonus" option. Resets every Monday.

You earn 1 loyalty point for every ৳100 wagered. Accumulate enough points to advance to higher VIP levels, which come with faster withdrawals, higher limits, and a dedicated account manager.

Select the "Deposit without bonus" option at the time of deposit. Your account will be credited with cash only — no wagering requirements apply and you can withdraw directly.

Yes, every bonus has an expiry date. The welcome bonus is valid for 30 days and the weekly bonus for 7 days. Any unused bonus will be automatically forfeited once the validity period ends.
Gaming Questions

1. Slots (3,000+): Classic, video, Megaways, and jackpot slots. 2. Live Casino: Roulette, blackjack, baccarat, and live dealers. 3. Table Games: Poker, blackjack, and roulette. 4. Crash Games. 5. Virtual Sports. 6. Lottery. 5,000+ games in total.

Live betting is available on 50+ sports, including cricket (IPL, World Cup, and more), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, hockey, and basketball. Learn more Sports Events View on page.

Refresh the page. Check your internet connection. Clear your browser cache. Disable your VPN if one is active. If you're using the mobile app, make sure it's up to date. If the issue persists, contact support.

Yes, most slots and table games offer a demo mode where you can play for free. Live Casino and Sports Betting do not have a demo mode. Winnings from demo play cannot be withdrawn.

In progressive jackpot slots, landing the right combination wins you the jackpot. The jackpot amount grows over time and resets to zero once someone wins it. To browse popular jackpot games, Popular Games Visit the page.

Each game has its own minimum and maximum bet limits. Standard slots allow up to ৳5,000 per spin. Live Casino and Sports Betting have separate limits. You also have the option to set your own limits for responsible gaming.

Yes, all games use certified RNG (Random Number Generator) technology, verified regularly by independent third-party auditors. Every spin or round is completely independent and is not influenced by previous results.

Active tournaments can be found on the Promotions page. Most tournaments are free to enter — simply play the specified games. Top the leaderboard to win major prizes.
Security Questions

Yes, all your personal data is protected with 256-bit SSL encryption. We do not sell your information to any third parties. For more details, Privacy Policy read more.

If you notice any unusual activity on your account, change your password immediately and contact support. 1xbetaffiliates will never ask for your password or OTP via SMS or email. Treat any such messages as phishing attempts.

We recommend changing your password every 3 months. If you ever suspect suspicious activity, change it immediately. Always use a strong password and never reuse passwords from other sites.

Change your password immediately. Contact support and request a temporary account freeze. Log out of all active sessions. Confirm your identity by verifying an OTP sent to your registered mobile number.

No, 1xbetaffiliates does not sell your personal information to any third parties. Data is never shared except where required by law. For full details, see our Privacy Policy available.

Use the self-exclusion feature to deactivate your account for 6 months, 1 year, or permanently. For more details, Responsible Gaming page. We think taking this step takes real courage.
App FAQs

The app is available for both Android and iOS. On the app page, and find the download link for your device. The app is completely free.

On Android, updates can be installed directly from within the app. On iOS, go to the App Store to update. We recommend keeping automatic updates enabled so you always have the latest features and security patches.

Force close the app and reopen it. Restart your phone. Clear the app cache (Settings > Apps). Update to the latest version. If the issue persists, uninstall and reinstall the app.

Go to Settings in the app to customize your notification preferences. Bonuses, match reminders, and transaction alerts can each be toggled on or off individually. You can also manage notifications through your phone's system settings.

Log in to the app once using your password. Then go to Settings > Security and enable "Biometric Login." This feature is available on devices that support fingerprint or Face ID.

General browsing and slots use approximately 30–50 MB of data per hour. Live streaming and video games may use more. For a smoother experience, we recommend using WiFi or an unlimited data plan.

Why 1xbetaffiliates choose

Bangladesh's Premier Gaming Experience

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Maximum Security

Your account and funds are protected by 256-bit SSL encryption, two-factor authentication (2FA), and an automated fraud detection system.

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Fast Payouts

Withdrawals via Mobile Pay and Nagad are completed in as little as 1–6 hours — even faster for KYC-verified accounts.

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Exciting Bonuses

Welcome bonus, weekly cashback, reload bonus, and free spins — plus new offers every day.

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24/7 Support in Bengali

Even at 3 AM, our Bengali-speaking support team is here for you. Reach us via live chat or email.

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5,000+ Games

Thousands of games including slots, Live Casino, Sports Betting, and Lottery — all the top titles from the world's best game providers, in one place.

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Free Mobile App

Free app for Android and iOS. Enjoy biometric login, push notifications, and a mobile-optimized gaming experience.

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For detailed issues, send us an email. You can typically expect a reply within 2–6 hours.

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